Spring 2025 Practice Updates

*Please review these updated practice policies carefully. Your ongoing use of services indicates your understanding and agreement to these policies.

Updated April 2025: I’ve added a few updates about scheduling, fees, and communication. Thank you for your understanding and for being part of Nutbrown Counselling.

I want to share a few gentle updates with you about my practice, so you feel informed and supported every step of the way. Thank you for being here.

Appointment Scheduling

  • My schedule for July 2025 is now open for booking.

  • You are welcome to reserve sessions through the Jane App at your convenience.

Time Away – May 19 to June 1, 2025

  • I will be taking time away from May 19 to June 1, 2025, and will not be available for appointments, email, or phone communication during that time.

  • If you require immediate assistance — including while I am away — please reach out to:

    • 911 for emergencies

    • 988 (Suicide Crisis Helpline)

    • 310-6789 (BC Mental Health Support Line)

    • Talk Suicide Canada – 1-833-456-4566 or text 45645

    • Kids Help Phone – 1-800-668-6868 or text CONNECT to 686868

Nutbrown Counselling is not an emergency or crisis service. Your safety is important, and these services are available 24/7.

Email Communication

  • I respond to emails on my working days: Thursday through Sunday.

  • I will reply as I am able during those days.

  • Thank you so much for your patience and kindness with response times.

GST Updates

  • As of April 1, 2025, session fees no longer include GST.

  • This change follows the Canada Revenue Agency guidelines for GST exemptions for small suppliers and counselling services.

  • GST credits have been applied for sessions held in April 2025.

  • If you paid for sessions between June 20, 2024, and March 31, 2025, and wish to apply for a GST refund, you can submit Form GST189 to the Canada Revenue Agency.

  • Clients who paid through extended health benefits may be required to forward refunded GST amounts to their provider.

  • Please know that GST refund applications are reviewed solely at the discretion of CRA, and approval is not guaranteed.

Please note: While I am happy to provide general information, Nutbrown Counselling is not responsible for the submission, processing, or outcome of GST refund applications. For personalized advice regarding tax matters, please consult the Canada Revenue Agency or a qualified tax professional.

Fee Adjustment

  • As of June 1, 2025, session fees will increase by $10.

  • This change applies to all clients, including those accessing services through CVAP (Crime Victim Assistance Program), who will be billed a $10 top-up per session.

  • This adjustment reflects the BCACC’s recommended fee schedule and supports the sustainability of the services I provide.

Thank you so much for your understanding and ongoing support with this adjustment.

Additional Note for Invoices and Receipts

Note: Clients are responsible for any GST refund applications. Nutbrown Counselling is not liable for refund outcomes.